Keywords: MBA of Public Administration & e-Government low cost graduate school owning your own business

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

Imagine an e-Governmënt future in which citizens can log onto one internet site,  easily find the government services they are looking for,  and use that site to conduct an online transaction.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.

Many e-government it investment planning processes now require some analysis of the costs and returns expected from that proposed investment.  Unfortunately,  public sector managers often lack models that can guide them through such analyses.

Since governmental institutions take part in marketing and sales activities,  both as buyers and sellers,  it is not inconsistent to speak of e-government applications of e-commerce.  Governments do after all conduct business.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships,  this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities,  also for small and medium-size enterprises.

The implications of it for the future of government are as yet dimly perceived,  notwithstanding a stream of speculation and informed commentary on the future of democracy and governance.

E-government is about improving the work of all branches of government,  not just public administration in the narrow sense.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

The crm will enable councils to work together,  saving time and resources.

What are the future e-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

Quality rather than quantity should be the watchword for your e-government work.  The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged.  Therefore,  greater attention should be paid to delivering services,  which are not only attractive,  but also deliver the greatest benefits to citizens.

To develop an understanding of the role of e-government and e-Governance in today's society and in public organizations,  with an emphasis on the effective management of information and its flow.

e-government means joining up information and services in ways that cut across existing organisational and departmental boundaries.  All organisations find multi-agency working and data sharing difficult.  The successful organisations are the ones that overcome these difficulties.

All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services.  government agencies demonstrated significant improvements in efficiency and reduced costs.  The findings provide strong support for the Better Services,  Better government strategy.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

As a cio in charge of an e-Governmënt project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.

e-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.

An e-government key factor… is the implementation phase.  Usually governments underestimate this phase focusing instead mostly on design and development.

e-government is as varied and complex as government itself.  While government is a dynamic mixture of goals,  structures,  and functions that serve mulTIPle and diverse constituencies,  e-government initiatives incorporate technology to improve the way it serves those constituencies.

e-government is not only or even primarily about reforming the work processes within and among governmental institutions,  but is rather about improving its services to and collaboration with citizens,  the business and professional community,  and nonprofit and nongovernmental organisations such as associations,  trade unions,  political parties,  churches,  and public interest groups.

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

By definition,  e-government is simply the use of information and communications technology,  such as the internet,  to improve the processes of government.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships,  this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities,  also for small and medium-size enterprises.

e-government e-Commerce is the transaction of money for government services,  or vice versa,  government purchasing.  People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.

The future for e-government will be affected by the way that the supply market changes.  To date,  some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.

e-government is all about government agencies working together to use technology so that they can better provide individuals and businesses with government services and information.

The e-government portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

Take-up of e-services is the biggest issue surrounding e-government.  We should be looking at what people want,  rather than what we have to give them.  Some national guidance on this would be useful.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

Getting the data infrastructure right is important and having accëss to citizen information is half the battle in providing excellent e-government support.  How this is presented at the front-end,  however,  is just as important in ensuring the organisational issues are resolved.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

crm,  regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

The final phase of any e-government study examine the Return-on-Investment from implementing online services.  The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning.  Return-on-Investment will encompass not only financial returns,  but also impacts for individual agencies,  government more broadly and users of government services.

The crm will enable councils to work together,  saving time and resources.

Unlike most governmental programs,  e-government in the U.S.  was broad based.  The passion of e-government practitioners it came about with the development of the Blueprint for e-government PDF in 2000 and was faciliatated by the Council for Excellence in government .  Hundreds of individuals and organizations from the private sector,  federal,  state and local governments,  NGOs,  academia,  and researchers collaborated to produce the blueprint.

E-government is about improving the work of all branches of government,  not just public administration in the narrow sense.

The future for e-government will be affected by the way that the supply market changes.  To date,  some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.

New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls.  These examples of e-government,  and many others,  show how it is changing the way we share information,  transact business,  and make decisions.  Lawyers are among the many professionals impacted by these changes.

The internet is primarily a communications medium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services.  government agencies demonstrated significant improvements in efficiency and reduced costs.  The findings provide strong support for the Better Services,  Better government strategy.

The e-government resulting benefits can include less corruption,  increased transparency,  greater convenience,  revenue growth,  and cost reductions.  e-government has a great role in offering services to citizens and promoting democracy brought by the integration of the internet in the process of governance.

E-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.  This requires organizing services by the needs of citizens,  rather than by the agencies that provide them.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern,  successful,  and effective local government services.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

Unlike most governmental programs,  ë-government in the U.S.  was broad based.  The passion of e-government practitioners it came about with the development of the Blueprint for e-government PDF in 2000 and was faciliatated by the Council for Excellence in government .  Hundreds of individuals and organizations from the private sector,  federal,  state and local governments,  NGOs,  academia,  and researchers collaborated to produce the blueprint.

The vision for e-government is that you will be able to find public information and services within your government departments quickly and easily over the internet.

The e-government resulting benefits can include less corruption,  increased transparency,  greater convenience,  revenue growth,  and cost reductions.  e-government has a great role in offering services to citizens and promoting democracy brought by the integration of the internet in the process of governance.

An e-government key factor… is the implementation phase.  Usually governments underestimate this phase focusing instead mostly on design and development.

We are only starting to understand how the internet can contribute to the health and strength of representative democracy.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern,  successful,  and effective local government services.

One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

E-government gives New public management fresh blood.  Not only does information and communications technology provide the infrastructure and software tools needed for a loosely coupled network of governmental units to collaborate effectively,  the infiltration of this technology into government agencies tends to lead naturally to institutional reform,  since it is difficult to maintain strictly hierarchical channels of communication and control when every civil servant can collaborate efficiently and directly with anyone else via the internet.

Often there is not a hard-and-fast distinction between e-government and e-democracy.  Take voting technology.  To the extent that improved voting technology reduces government's cost of conducting a reliable vote,  it is e-government.  But to the extent it systematically influences who votes,  whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy,  it is e-democracy.

Opportunities for citizens to communicate with their governments are growing.  A recent e-government study found continued improvement in the number of state and federal sites that provide e-mail addresses to allow direct communication with government departments and individuals; more opportunities for site visitors to post comments; and a doubling in the percentage of sites that allow citizens to register for e-mailed updates on specific issues.

government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology.  Thus the need for wise investment in information technology continues to grow.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.